{"id":11975,"date":"2026-10-26T16:22:24","date_gmt":"2026-10-26T16:22:24","guid":{"rendered":"https:\/\/www.lagardecodegua.cl\/es\/?page_id=11975"},"modified":"2026-10-26T16:22:24","modified_gmt":"2026-10-26T16:22:24","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/www.lagardecodegua.cl\/es\/cambios-y-devoluciones\/","title":{"rendered":"Cambios y Devoluciones"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; theme_builder_area=\u00bbpost_content\u00bb _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb][et_pb_row _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb type=\u00bb4_4&#8243; theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4><strong>CAMBIOS Y DEVOLUCIONES<\/strong><\/h4>\n<p><span>En <\/span><span>Lagar <\/span><span>de <\/span><span>Codegua <\/span><span>queremos <\/span><span>que <\/span><span>disfrutes <\/span><span>de <\/span><span>nuestros <\/span><span>vinos <\/span><span>y <\/span><span>tengas <\/span><span>una <\/span><span>excelente <\/span><span>experiencia <\/span><span>de <\/span><span>compra. <\/span><span>Si <\/span><span>recibiste <\/span><span>un <\/span><span>producto <\/span><span>en <\/span><span>malas <\/span><span>condiciones <\/span><span>o <\/span><span>tu <\/span><span>pedido <\/span><span>presenta <\/span><span>alg\u00fan <\/span><span>inconveniente, <\/span><span>estamos <\/span><span>aqu\u00ed <\/span><span>para <\/span><span>ayudarte.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4><strong>\u00bfC\u00f3mo solicitar un cambio o devoluci\u00f3n?<\/strong><\/h4>\n<p><span>Para <\/span><span>realizar <\/span><span>una <\/span><span>solicitud, <\/span><span>comun\u00edcate <\/span><span>con <\/span><span>nosotros <\/span><span>a <\/span><span>trav\u00e9s <\/span><span>de <\/span><a href=\"mailto:ventas@lagardecodegua.cl\"><strong>ventas@lagardecodegua.cl.<\/strong><\/a><\/p>\n<p><span>Al <\/span><span>contactarnos, <\/span><span>recuerda <\/span><span>indicar:<\/span><\/p>\n<ul>\n<li>\n<div>\n<div>\n<p><span>N\u00famero <\/span><span>de <\/span><span>pedido <\/span><span>o <\/span><span>comprobante <\/span><span>de <\/span><span>compra.<\/span><\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>\n<p><span>Motivo <\/span><span>del <\/span><span>cambio <\/span><span>o <\/span><span>devoluci\u00f3n.<\/span><\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<div>\n<div>\n<p><span>Fotograf\u00edas <\/span><span>del <\/span><span>producto <\/span><span>y <\/span><span>su <\/span><span>embalaje, <\/span><span>cuando <\/span><span>sea <\/span><span>posible <\/span><span>y <\/span><span>ayuden <\/span><span>a <\/span><span>identificar <\/span><span>el <\/span><span>problema.<\/span><\/p>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p><span>Una <\/span><span>vez <\/span><span>recibida <\/span><span>tu <\/span><span>solicitud, <\/span><span>nuestro <\/span><span>equipo <\/span><span>revisar\u00e1 <\/span><span>los <\/span><span>antecedentes <\/span><span>y <\/span><span>coordinar\u00e1 <\/span><span>contigo <\/span><span>los <\/span><span>pasos <\/span><span>correspondientes, <\/span><span>incluyendo <\/span><span>el <\/span><span>retiro <\/span><span>o <\/span><span>devoluci\u00f3n <\/span><span>de <\/span><span>los <\/span><span>productos <\/span><span>cuando <\/span><span>sea <\/span><span>necesario.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4><strong>Importante<\/strong><\/h4>\n<p><span>Para <\/span><span>cambios <\/span><span>voluntarios <\/span><span>de <\/span><span>productos <\/span><span>sin <\/span><span>defectos, <\/span><span>te <\/span><span>recomendamos <\/span><span>conservar <\/span><span>las <\/span><span>botellas <\/span><span>cerradas, <\/span><span>sin <\/span><span>uso <\/span><span>y <\/span><span>en <\/span><span>su <\/span><span>embalaje <\/span><span>original.<\/span><\/p>\n<p><span>Estas <\/span><span>condiciones <\/span><span>no <\/span><span>limitan <\/span><span>los <\/span><span>derechos <\/span><span>que <\/span><span>corresponden <\/span><span>al <\/span><span>consumidor <\/span><span>en <\/span><span>casos <\/span><span>de <\/span><span>productos <\/span><span>defectuosos, <\/span><span>errores <\/span><span>en <\/span><span>el <\/span><span>pedido <\/span><span>o <\/span><span>ejercicio <\/span><span>del <\/span><span>derecho <\/span><span>a <\/span><span>retracto.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4><strong>Motivos de cambios y devoluciones:<\/strong><\/h4>\n<p><span>1. <strong>Producto defectuoso o en malas condiciones<\/strong><\/span><\/p>\n<p><span>Si <\/span><span>recibiste <\/span><span>una <\/span><span>botella <\/span><span>rota, <\/span><span>con <\/span><span>filtraciones <\/span><span>o <\/span><span>un <\/span><span>vino <\/span><span>que <\/span><span>presenta <\/span><span>defectos <\/span><span>de <\/span><span>calidad, <\/span><span>cont\u00e1ctanos <\/span><span>para <\/span><span>gestionar <\/span><span>tu <\/span><span>solicitud.<\/span><\/p>\n<p><span>2. <strong>Recib\u00ed un producto diferente al solicitado<\/strong><\/span><\/p>\n<p><span>Si <\/span><span>el <\/span><span>vino <\/span><span>recibido <\/span><span>no <\/span><span>corresponde <\/span><span>al <\/span><span>que <\/span><span>compraste, <\/span><span>comun\u00edcate <\/span><span>con <\/span><span>nosotros <\/span><span>para <\/span><span>coordinar <\/span><span>la <\/span><span>entrega <\/span><span>del <\/span><span>producto <\/span><span>correcto <\/span><span>o <\/span><span>la <\/span><span>soluci\u00f3n <\/span><span>que <\/span><span>corresponda.<\/span><\/p>\n<p><span>3. <strong>Productos faltantes<\/strong><\/span><\/p>\n<p><span>Si <\/span><span>tu <\/span><span>pedido <\/span><span>lleg\u00f3 <\/span><span>incompleto, <\/span><span>inf\u00f3rmanos <\/span><span>para <\/span><span>revisar <\/span><span>lo <\/span><span>ocurrido <\/span><span>y <\/span><span>gestionar <\/span><span>la <\/span><span>entrega <\/span><span>de <\/span><span>los <\/span><span>productos <\/span><span>pendientes.<\/span><\/p>\n<p><span>4. <strong>Cambio por preferencia personal<\/strong><\/span><\/p>\n<p><span>Si <\/span><span>deseas <\/span><span>cambiar <\/span><span>un <\/span><span>vino <\/span><span>por <\/span><span>otra <\/span><span>variedad <\/span><span>o <\/span><span>etiqueta, <\/span><span>puedes <\/span><span>consultarnos. <\/span><span>Evaluaremos <\/span><span>las <\/span><span>solicitudes <\/span><span>de <\/span><span>cambio <\/span><span>voluntario <\/span><span>de <\/span><span>acuerdo <\/span><span>con <\/span><span>las <\/span><span>condiciones <\/span><span>que <\/span><span>informemos, <\/span><span>sin <\/span><span>perjuicio <\/span><span>de <\/span><span>los <\/span><span>derechos <\/span><span>legales <\/span><span>aplicables.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4 data-pm-slice=\"1 1 []\"><strong>Garant\u00eda Legal\u00a0<\/strong><\/h4>\n<p><span>En Lagar de Codegua respetamos los derechos establecidos en la <strong>Ley de Protecci\u00f3n de los Derechos de los Consumidores<\/strong>.<\/span><\/p>\n<p><span>Si recibes un producto defectuoso o que no cumple con las condiciones ofrecidas, podr\u00e1s solicitar el cambio, la devoluci\u00f3n del dinero o la reparaci\u00f3n gratuita cuando corresponda, conforme a la normativa vigente.<\/span><\/p>\n<h4><strong>Derecho a retracto\u00a0<\/strong><\/h4>\n<p><span>En las compras realizadas a trav\u00e9s de nuestra tienda online, podr\u00e1s ejercer el derecho a retracto dentro de los diez d\u00edas siguientes a la recepci\u00f3n del producto, conforme a los requisitos establecidos en la legislaci\u00f3n chilena.<\/span><\/p>\n<p><span>Este derecho permite desistir de la compra sin necesidad de indicar un motivo, siempre que se cumplan las condiciones legales aplicables.<\/span><\/p>\n<p><span>Las excepciones previstas por la normativa, cuando correspondan, ser\u00e1n informadas oportunamente.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.9&#8243; _module_preset=\u00bbdefault\u00bb theme_builder_area=\u00bbpost_content\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<h4 data-pm-slice=\"1 1 []\"><strong>Aclaraciones sobre las devoluciones de dinero<\/strong><\/h4>\n<p><strong><span>Devoluci\u00f3n parcial:<\/span><\/strong><span> Cuando corresponda devolver \u00fanicamente algunos productos del pedido, se reembolsar\u00e1 el monto correspondiente a dichos productos, considerando los dem\u00e1s conceptos que legalmente procedan.<\/span><\/p>\n<p><strong><span>Devoluci\u00f3n total:<\/span><\/strong><span> Cuando corresponda dejar sin efecto la compra completa, se restituir\u00e1n los montos que correspondan de acuerdo con la normativa vigente.<\/span><\/p>\n<p><strong><span>Coordinaci\u00f3n:<\/span><\/strong><span> Nuestro equipo te informar\u00e1 los pasos necesarios para gestionar el cambio, retiro o devoluci\u00f3n de los productos y los reembolsos correspondientes.<\/span><\/p>\n<h4><strong>Contacto<\/strong><\/h4>\n<p><span>Si tienes alguna consulta o necesitas solicitar un cambio o devoluci\u00f3n, puedes comunicarte con nosotros a trav\u00e9s de:<\/span><\/p>\n<p><strong><span>Correo:<\/span><\/strong><span> <\/span><a href=\"mailto:ventas@lagardecodegua.cl\"><span>ventas@lagardecodegua.cl<\/span><\/a><\/p>\n<p><strong><span>Vi\u00f1edos Lagar de Codegua SpA<\/span><\/strong><br \/><span>RUT: 76.768.784-2<\/span><br \/><span>Camino La Leonera s\/n, Codegua, Regi\u00f3n de O&#8217;Higgins, Chile.<\/span><\/p>\n<p><strong>\u00a1Gracias por confiar en Lagar de Codegua!<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CAMBIOS Y DEVOLUCIONES En Lagar de Codegua queremos que disfrutes de nuestros vinos y tengas una excelente experiencia de compra. Si recibiste un producto en malas condiciones o tu pedido presenta alg\u00fan inconveniente, estamos aqu\u00ed para ayudarte.\u00bfC\u00f3mo solicitar un cambio o devoluci\u00f3n? Para realizar una solicitud, comun\u00edcate con nosotros a trav\u00e9s de ventas@lagardecodegua.cl. Al contactarnos, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-11975","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/pages\/11975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/comments?post=11975"}],"version-history":[{"count":5,"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/pages\/11975\/revisions"}],"predecessor-version":[{"id":11983,"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/pages\/11975\/revisions\/11983"}],"wp:attachment":[{"href":"https:\/\/www.lagardecodegua.cl\/es\/wp-json\/wp\/v2\/media?parent=11975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}